Decagon

Pricing, Features & Alternatives

Contact center software · AI & Automation

Conversational AI agents for customer support across voice and digital channels.

AI voice agentsQM

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At a glance

Pricing

Not publicly disclosed

Source: Decagon Get a Demo
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://decagon.ai/pricing (404), https://decagon.ai/sitemap.xml (no pricing page listed), https://decagon.ai/get-a-demo. No prices or starting price stated.

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Minimum seats

Not publicly disclosed

Source: Decagon Get a Demo
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://decagon.ai/pricing (404), https://decagon.ai/sitemap.xml (no pricing page listed), https://decagon.ai/get-a-demo. No minimum seat requirement stated.

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Free trial

Unknown

Demo

Yes

Source: Decagon Get a Demo
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Unknown

Deployment

Cloud

Source: Decagon Security and Compliance
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Buying notes

The vendor does not publicly state a minimum seat requirement.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Yes· Vendor states

Source: Decagon Watchtower
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Workforce management

Unknown

Analytics

Yes· Vendor states

Source: Decagon Insights & Reporting
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Yes· Vendor states

Source: Decagon Voice
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI voice agents

Yes· Vendor states

Source: Decagon Voice
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: Decagon Integrations
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Unknown

Vendor-described use cases

Financial services, Travel & hospitality, Health & wellness, Technology, Retail, Telecommunications· Vendor states

Source: Decagon About
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

Unknown

Starting price

Not publicly disclosed

Source: Decagon Get a Demo
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://decagon.ai/pricing (404), https://decagon.ai/sitemap.xml (no pricing page listed), https://decagon.ai/get-a-demo. No prices or starting price stated.

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Custom quote

Unknown

Minimum seats

Not publicly disclosed

Source: Decagon Get a Demo
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://decagon.ai/pricing (404), https://decagon.ai/sitemap.xml (no pricing page listed), https://decagon.ai/get-a-demo. No minimum seat requirement stated.

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Implementation fee

Not publicly disclosed

Source: Decagon Get a Demo
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://decagon.ai/pricing (404), https://decagon.ai/sitemap.xml (no pricing page listed), https://decagon.ai/get-a-demo. No implementation or setup fee stated.

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Telecom / carrier charges

Unknown

Paid add-ons

Unknown

Free trial

Unknown

Demo

Yes· Vendor states

Source: Decagon Get a Demo
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Unknown

Annual contract

Unknown

Integrations

CRM integrations

Salesforce· Vendor states

Source: Decagon Integrations
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

Confluence, Contentful, Kustomer, Amazon Connect, RingCentral· Vendor states

Source: Decagon Integrations
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Decagon DPA Annex 4 - Security Measures (PDF)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Yes· Vendor states

Source: Decagon DPA Annex 4 - Security Measures (PDF)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Unknown

Data Processing Agreement (DPA)

Yes· Vendor states

Source: Decagon DPA Annex 2 - European Annex (PDF)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: Decagon status
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

Research shortcuts

Trust center Terms Integrations Status page

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 13 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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