LivePerson

Pricing, Features & Alternatives

Contact center software · AI & Automation

Conversational AI and digital engagement platform for enterprise customer care.

AI voice agentsAPI

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At a glance

Pricing

Custom quote

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.liveperson.com/pricing/, https://www.liveperson.com/policies/terms-of-use. No minimum seat requirement stated.

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Free trial

Unknown

Demo

Yes

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contract information

Not publicly disclosed

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.liveperson.com/pricing/, https://www.liveperson.com/policies/terms-of-use. No contract term (annual or otherwise) stated.

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Deployment

Unknown

Buying notes

Pricing is not publicly posted.
The vendor does not publicly state a minimum seat requirement.
Carrier or telecom charges are billed separately.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
Which metered charges apply, and can you model our expected volume?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Unknown

Workforce management

Unknown

Analytics

Yes· Vendor states

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI agent assistance

Yes· Vendor states

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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AI voice agents

Yes· Vendor states

Source: LivePerson Voice to Digital omnichannel solutions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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CRM integration

Yes· Vendor states

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Public API

Yes· Vendor states

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Vendor-described use cases

Financial Services, Retail, Travel & Hospitality, Healthcare, Telco & Cable, Automotive· Vendor states

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Pricing & purchasing

Pricing publicly posted

No· Vendor states

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Starting price

Not publicly disclosed

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.liveperson.com/pricing/, https://www.liveperson.com/policies/terms-of-use. Bronze, Silver and Gold plans are listed by feature only; no prices stated.

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Custom quote

Yes· Vendor states

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Minimum seats

Not publicly disclosed

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.liveperson.com/pricing/, https://www.liveperson.com/policies/terms-of-use. No minimum seat requirement stated.

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Implementation fee

Not publicly disclosed

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.liveperson.com/pricing/, https://www.liveperson.com/policies/terms-of-use. The pricing page tagline says 'No service fees' and lists 'Implementation' as a support row, but does not state whether implementation is free or charged.

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Telecom / carrier charges

Billed separately· Vendor states

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Paid add-ons

LivePerson-provided SMS gateway (Proactive Messaging), Proactive messaging channel charges plus 15% handling fee· Vendor states

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Free trial

Unknown

Demo

Yes· Vendor states

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Monthly contract

Not publicly disclosed

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.liveperson.com/pricing/, https://www.liveperson.com/policies/terms-of-use. No monthly contract option stated.

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Annual contract

Not publicly disclosed

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.liveperson.com/pricing/, https://www.liveperson.com/policies/terms-of-use. No contract term (annual or otherwise) stated.

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Integrations

CRM integrations

Salesforce, Microsoft Dynamics· Vendor states

Source: LivePerson integrations
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Other integrations

IBM Watson, Google Dialogflow, Amazon Lex, Microsoft bots· Vendor states

Source: LivePerson pricing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Page cited in second review
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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ISO 27001

Yes· Vendor states

Source: Page cited in second review
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: LivePerson Security and Privacy
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Data Processing Agreement (DPA)

Yes· Vendor states

Source: LivePerson GDPR & Data Privacy
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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Service status

Public system status page

Available· Vendor states

Source: LivePerson Status Dashboard
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

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View status

Research shortcuts

Pricing Trust center Terms Integrations Status page

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

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Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 17 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

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