Vapi

Pricing, Features & Alternatives

Contact center software · AI & Automation

Platform to build, test, and deploy voicebots for phone and voice workflows.

AI voice agentsAPI

Visit Website

At a glance

Pricing

Posted on vendor site

Source: Vapi pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Minimum seats

Unknown

Free trial

Yes

Source: Vapi pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Demo

Yes

Source: Vapi Contact Sales page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Contract information

Monthly contracts available

Source: Vapi docs: Pricing and Success Packages
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://vapi.ai/pricing, https://docs.vapi.ai/billing/pricing-and-success-packages, https://vapi.ai/terms-of-service. No annual contract or annual billing option stated; Core is a fixed monthly price, Pro has a monthly minimum, and 'Premier pricing and terms depend on your agreement.'

View source Suggest a correction

Deployment

Cloud

Source: Vapi docs: Frequently Asked Questions
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Buying notes

Carrier or telecom charges are billed separately.
A free trial is publicly offered.
Month-to-month contracts are available.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
Which metered charges apply, and can you model our expected volume?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Yes· Vendor states

Source: Vapi docs: Call recording, logging and transcribing
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Quality management

Unknown

Workforce management

Unknown

Analytics

Yes· Vendor states

Source: Vapi docs: Boards quickstart (analytics dashboards)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

AI agent assistance

Unknown

AI voice agents

Yes· Vendor states

Source: Vapi homepage
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

CRM integration

Yes· Vendor states

Source: Vapi docs: GoHighLevel integration
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Public API

Yes· Vendor states

Source: Vapi platform page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Vendor-described use cases

Customer support, Lead qualification, Appointment scheduling· Vendor states

Source: Vapi homepage
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Pricing & purchasing

Pricing publicly posted

Yes· Vendor states

Source: Vapi pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Starting price

Unknown

Custom quote

Yes· Vendor states

Source: Vapi pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Minimum seats

Unknown

Implementation fee

Not publicly disclosed

Source: Vapi pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://vapi.ai/pricing, https://docs.vapi.ai/billing/pricing-and-success-packages, https://vapi.ai/terms-of-service. No implementation or setup fee stated (Premier includes onboarding support without a separate price).

View source Suggest a correction

Telecom / carrier charges

Billed separately· Vendor states

Source: Vapi pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Paid add-ons

HIPAA compliance (BAA and DPA), Additional concurrency, Additional organizations· Vendor states

Source: Vapi pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Free trial

Yes· Vendor states

Source: Vapi pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Demo

Yes· Vendor states

Source: Vapi Contact Sales page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Monthly contract

Yes· Vendor states

Source: Vapi pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Annual contract

Not publicly disclosed

Source: Vapi docs: Pricing and Success Packages
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://vapi.ai/pricing, https://docs.vapi.ai/billing/pricing-and-success-packages, https://vapi.ai/terms-of-service. No annual contract or annual billing option stated; Core is a fixed monthly price, Pro has a monthly minimum, and 'Premier pricing and terms depend on your agreement.'

View source Suggest a correction

Integrations

CRM integrations

GoHighLevel· Vendor states

Source: Vapi docs: GoHighLevel integration
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Other integrations

Make, n8n, Google Calendar, Google Sheets, Slack· Vendor states

Source: Vapi docs: Tools overview
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Vapi Trust Center
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

ISO 27001

Not publicly disclosed

Source: Vapi Trust Center
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://security.vapi.ai/, https://vapi.ai/sales, https://vapi.ai/pricing. The Trust Center compliance list is CCPA, GDPR, HIPAA, SOC 2, PCI DSS v4.0.1 and SOC 3; ISO 27001 is not stated.

View source Suggest a correction

Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: Vapi pricing page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Data Processing Agreement (DPA)

Yes· Vendor states

Source: Vapi Terms of Service
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Service status

Public system status page

Available· Vendor states

Source: Vapi status page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

View status

Research shortcuts

Pricing Documentation Trust center Terms Integrations Status page

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

Search G2 Search Capterra

Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 16 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

View sources (14)