Qualtrics

Pricing, Features & Alternatives

Contact center software · Analytics & Wallboards

Experience management platform for surveys, feedback analytics, and closed-loop CX programs.

QMAPI

Visit Website

At a glance

Pricing

Posted on vendor site

Source: Page cited in second review
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Minimum seats

Unknown

Free trial

Unknown

Demo

Yes

Source: Qualtrics CX for Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Contract information

Vendor references annual contracts; monthly terms not confirmed

Source: XM for Customer Experience product definitions and terms
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Deployment

Cloud

Source: Qualtrics Contracts FAQ (PDF linked from GTC page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Buying notes

The vendor publicly references annual contracts; monthly availability was not confirmed.

Questions to ask sales

Generated from what the vendor does not publicly state.

What commitment term applies to the configuration we need?
What implementation and professional-services charges should we budget?
Which AI capabilities are included, optional, or usage-priced?
What does the CRM connector support, and are additional licenses or services required?

Core capabilities

IVR

Unknown

Call recording

Unknown

Quality management

Yes· Vendor states

Source: Qualtrics CX for Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Workforce management

Unknown

Analytics

Yes· Vendor states

Source: Qualtrics CX for Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

AI agent assistance

Yes· Vendor states

Source: Qualtrics CX for Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

AI voice agents

Unknown

CRM integration

Yes· Vendor states

Source: Qualtrics support: Extensions Basic Overview
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Public API

Yes· Vendor states

Source: Qualtrics support: Getting Started with the Qualtrics API
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Vendor-described use cases

Healthcare, Financial services, Retail, Government, Education, Travel and hospitality· Vendor states

Source: Qualtrics industries page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Pricing & purchasing

Pricing publicly posted

Yes· Vendor states

Source: Page cited in second review
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Starting price

Unknown

Custom quote

Yes· Vendor states

Source: Qualtrics pricing & plans page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Minimum seats

Unknown

Implementation fee

Unknown

Telecom / carrier charges

Unknown

Paid add-ons

Quality Assist / Quality Management· Vendor states

Source: XM for Customer Experience product definitions and terms
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Free trial

Unknown

Demo

Yes· Vendor states

Source: Qualtrics CX for Contact Center product page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Monthly contract

Not publicly disclosed

Source: XM for Customer Experience product definitions and terms
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026
What we checked: Checked: https://www.qualtrics.com/pricing/, https://www.qualtrics.com/cx-terms/, https://www.qualtrics.com/new-terms-of-service-or-general-terms-and-conditions-for-qualtrics-services-gtc/, https://success.qualtrics.com/rs/542-FMF-412/images/Qualtrics%20order%20form%20PDF.pdf?version=0. No month-to-month option stated; CX terms refer to annual Interactions and annual Subscription Terms, and the Order Form template shows 12-month renewal terms.

View source Suggest a correction

Annual contract

Yes· Vendor states

Source: XM for Customer Experience product definitions and terms
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Integrations

CRM integrations

Salesforce, Microsoft Dynamics, HubSpot· Vendor states

Source: Qualtrics support: Extensions Basic Overview
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Other integrations

Genesys Cloud, NICE CXone· Vendor states

Source: Qualtrics support: Voice Project
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Security

Vendor-stated security

SOC 2 Type II

Yes· Vendor states

Source: Qualtrics Security and Compliance page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

ISO 27001

Yes· Vendor states

Source: Qualtrics Security and Compliance page
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Contractual terms

Business Associate Agreement (BAA)

Yes· Vendor states

Source: Qualtrics Contractor Business Associate Agreement
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Data Processing Agreement (DPA)

Yes· Vendor states

Source: Qualtrics Contracts FAQ (PDF linked from GTC page)
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

Service status

Public system status page

Available· Vendor states

Source: Qualtrics Status
Claim type: Vendor claim
Checked: October 3, 2026
Second review: Cross-checked against the source by a separate AI agent, October 3, 2026

View source Suggest a correction

View status

Research shortcuts

Pricing Documentation API docs Trust center Terms Status page

Independent reviews

We link to review platforms rather than republishing their ratings or review text.

Search G2 Search Capterra

Sources & methodology

Last source check: October 3, 2026
Last human review: None yet
Last editorial update: None yet

Research in progress: 15 of 18 publication criteria met.

“Vendor states” means the vendor makes the claim publicly. Facts are researched by an AI agent and cross-checked against the source by a second, independent AI agent; “Verified” appears only where a CallCenterAdvisor editor has also reviewed the source. Unknown means we have not established it yet, not that the product lacks it. Editorial policy

View sources (17)