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The “Telephone Enquiry Service” -- Birth of the IVR In the 1960’s, IBM sold the IBM 7770 Audio Response Unit for use by phone companies and call centers. The cutting edge system provided …
Continue Reading about The History of the Interactive Voice Response Unit (IVR) →
We’ve come a long way with IVR technology as well as speech recognition and natural language processing. Today’s call centers should all be taking advantage of speech enabled IVRs with natural …
Continue Reading about Speech Enabled IVR Systems – Let Your IVR Do the Talking →
