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Outbound Dialing

Most call centers make some outbound calls to their customers or prospects. Not all call centers are good at outbound calling. This is because outbound calling is difficult to manage efficiently. Outbound call centers have to balance overhead and agent costs with the difficulty of reaching people by phone. This is made even more difficult today with call blocking applications on most mobile phones. Making an outbound call and actually reaching a customer is quite difficult. Outbound calling tools described in this category help make outbound calling more efficient.

open source predictive dialers

Open Source Predictive Dialers

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Ultimate Guide to Phone Number Reputation Management in 2022

answering machine detection guide

Answering Machine Detection (AMD)

stir/shaken and contact centers

STIR/SHAKEN – What call centers need to know

branded calls

How to use Branded Calls to improve Contact Rate

caller ID reputation

How is your Caller ID Reputation?

ringless voicemail drops

5 Things You Need to Know about Ringless Voicemail

voice broadcast dialers

Voice Broadcast Dialers

Free autodialer software

Free Autodialer Software

what is an autodialer

What is an Auto Dialer?

TCPA compliant dialers

Predictive Dialers and TCPA Compliance

predictive dialer vs autodialer

Predictive Dialer vs Auto Dialer

cheap predictive dialer

Cheap Predictive Dialer Software

what is predictive dialing

What is Predictive Dialing?

predictive dialer terms

Predictive Dialer Glossary

Outbound dialing options

Outbound Call Center Dialer Options

Frequently Asked Outbound Questions

What is an outbound call?

An “outbound call” is a call made from a call center to a customer. The call is called an “outbound call” because it is going out from the call center to the customer (as opposed to an “inbound” call which is coming into the call center from a customer).

What is an outbound call center?

An outbound call center is a call center that makes outbound calls. Almost every call center makes some outbound calls, however, some call centers specialize in outbound calling. Typically, these outbound call centers are good at managing how efficient their agents are (as outbound dialing can be very inefficient as it is difficult to get a dialed party to answer a call).

What is outbound calling?

Outbound calling is the the act of placing calls from a call center to a customer.

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