Call Center Advisor
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The FCC announced that it is improving the utility of the reassigned numbers database (RND) by reducing the cost to use it. On April 8, 2022, the FCC issued a new price structure for callers that …
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On April 7, 2022, the FCC issued supplemental guidance for users of the reassigned numbers database. The guidance was issued as CG Docket No. 17-59 and supplements the FCC's earlier guidance about the …
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Call centers that did COVID-19 "contact tracing" have grown like crazy the past two years. The federal government, States and local communities created new call centers to handle this work. Numerous …
The State of West Virginia relies on Suddenlink to provide cable television services to West Virginia residents. Over 133,000 residents rely on Suddenlink for services. Apparently, Suddenlink was …
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In July 2021, a Federal Court in Portland Oregon approved a class action settlement in a case against Ruby Receptionists (a large telephone answering service provider). The suit alleged that Ruby did …
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