Voice broadcasting is another type of outbound calling that is performed by some call centers or voice service providers. In summary, voice broadcasting is operating a dialer to transmit a large …
Open Source Predictive Dialers
If you are technically competent, there are a number of excellent free and open source predictive dialer software options giving you a free predictive dialer (other than the cost to maintain and …
Ultimate Guide to Phone Number Reputation Management in 2023
Phone number reputation management is a must do activity for any call center, brand or business actively doing any level of outbound calling in 2022. If you don't proactively manage your phone number …
Continue Reading about Ultimate Guide to Phone Number Reputation Management in 2023 →
Answering Machine Detection (AMD)
Answering machine detection (or "AMD") is technology that detects whether a call has been answered by a human or by an answering machine (or voice mail). Answering machine detection is not perfect -- …
STIR/SHAKEN – What call centers need to know
Before we dig into the technical details of what STIR/SHAKEN is, let’s first talk about why we need it. There are literally BILLIONS of spam calls in the U.S. each year. BILLIONS. Many of those spam …
Continue Reading about STIR/SHAKEN – What call centers need to know →
How to use Branded Calls to improve Contact Rate
Outbound phone calling is rough. Legitimate contact centers that make outbound calls have a hard time getting in touch with their customers. Most customers are on mobile devices and many use spam …
Continue Reading about How to use Branded Calls to improve Contact Rate →