Call Center Advisor
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Phone number reputation management is a must do activity for any call center, brand or business actively doing any level of outbound calling in 2022. If you don't proactively manage your phone number …
Continue Reading about Ultimate Guide to Phone Number Reputation Management in 2023 →
Before we dig into the technical details of what STIR/SHAKEN is, let’s first talk about why we need it. There are literally BILLIONS of spam calls in the U.S. each year. BILLIONS. Many of those spam …
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Outbound phone calling is rough. Legitimate contact centers that make outbound calls have a hard time getting in touch with their customers. Most customers are on mobile devices and many use spam …
Continue Reading about How to use Branded Calls to improve Contact Rate →
Outbound dialing is all about contact rates. Did the person you were calling answer the phone? Were you able to get in touch with the person you needed to talk to? Your caller ID …
How many times a week do you receive a voicemail message that arrived without your phone ringing? These silent arrivals are called “ringless voicemails” or ringless voicemail drops. They are annoying …
Continue Reading about 5 Things You Need to Know about Ringless Voicemail →
Frequently Asked Outbound Calling Questions …
