If you are technically competent, there are a number of excellent free and open source predictive dialer software options giving you a free predictive dialer (other than the cost to maintain and …
Ultimate Guide to Phone Number Reputation Management in 2022
Phone number reputation management is a must do activity for any call center, brand or business actively doing any level of outbound calling in 2022. If you don't proactively manage your phone number …
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Answering Machine Detection (AMD)
Answering machine detection (or "AMD") is technology that detects whether a call has been answered by a human or by an answering machine (or voice mail). Answering machine detection is not perfect -- …
STIR/SHAKEN – What call centers need to know
Before we dig into the technical details of what STIR/SHAKEN is, let’s first talk about why we need it. There are literally BILLIONS of spam calls in the U.S. each year. BILLIONS. Many of those spam …
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How to use Branded Calls to improve Contact Rate
Outbound phone calling is rough. Legitimate contact centers that make outbound calls have a hard time getting in touch with their customers. Most customers are on mobile devices and many use spam …
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How is your Caller ID Reputation?
Outbound dialing is all about contact rates. Did the person you were calling answer the phone? Were you able to get in touch with the person you needed to talk to? Your caller ID …