Call Center Advisor
The information you need to build and run a modern call center
Phone number reputation management is a must do activity for any call center, brand or business actively doing any level of outbound calling in 2022. If you don't proactively manage your phone number …
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Answering machine detection (or "AMD") is technology that detects whether a call has been answered by a human or by an answering machine (or voice mail). Answering machine detection is not perfect -- …
Before we dig into the technical details of what STIR/SHAKEN is, let’s first talk about why we need it. There are literally BILLIONS of spam calls in the U.S. each year. BILLIONS. Many of those spam …
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Outbound phone calling is rough. Legitimate contact centers that make outbound calls have a hard time getting in touch with their customers. Most customers are on mobile devices and many use spam …
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Outbound dialing is all about contact rates. Did the person you were calling answer the phone? Were you able to get in touch with the person you needed to talk to? Your caller ID …
How many times a week do you receive a voicemail message that arrived without your phone ringing? These silent arrivals are called “ringless voicemails” or ringless voicemail drops. They are annoying …
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