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An automatic telephone dialing system (or "ATDS") is a special type of dialing system that has been highly regulated by the TCPA. To qualify as an “automatic telephone dialing system,” a device …
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An avatar autodialer is a special type of autodialer that uses special soundboard technology where voice snippets are manipulated by a human operator to create realistic sounding dialog. Avatar …
Call pacing is an algorithm that determines how fast (or at what "pace") a predictive dialer makes outbound calls. A predictive pacing algorithm generally tries to predict how many customers to call. …
The U.S. Telephone Consumer Protection Act (TCPA) is the primary federal law governing the regulation of telephone solicitations. The TCPA regulates telephone solicitations. Therefore, any person, …
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In the U.S., the Telemarketing Sales Rule (TSR) Safe Harbor establishes a 3% Call Abandonment Rate as a safe harbor for telemarketers. Under the TSR, it is illegal for telemarketers to “abandon” any …
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The term "abandonment rate" relates to how many outbound autodialed or predictive dial calls are abandoned in relation to the number of calls that are answered by customers. The abandonment rate is …
