• Skip to main content
  • Skip to primary sidebar
Call Center Advisor

Call Center Advisor

The information you need to build and run a modern call center

  • Call Center Software
    • Call Center Software Feature Guide
    • ACD
    • IVR
      • The History of the Interactive Voice Response Unit (IVR)
      • Speech Enabled IVRs
    • Outbound
    • AI & Automation
      • Speech Analytics in the Call Center
    • Analytics & Reporting
      • Call Center Metrics
      • Call Center Wallboards
  • Answering Services
  • News
  • Call Center Glossary
telephone consumer protection act (TCPA)
Home » Telephone Consumer Protection Act (TCPA)

Telephone Consumer Protection Act (TCPA)

posted on April 16, 2022

The U.S. Telephone Consumer Protection Act (TCPA) is the primary federal law governing the regulation of telephone solicitations. The TCPA regulates telephone solicitations. Therefore, any person, business, or entity that conducts telephone solicitations should comply with the TCPA. The TCPA covers voice calls, faxes, VoIP calls, and text messages.

The text of the law itself defines “telephone solicitation” as “the initiation of a telephone call or message for the purpose of encouraging the purchase or rental of, or investment in, property, goods, or services, which is transmitted to any person, but such term does not include a call or message”:

  • (A) to any person with that person’s prior express invitation or permission,
  • (B) to any person with whom the caller has an established business relationship, or
  • (C) by a tax exempt nonprofit organization.

Call centers need to keep up to speed on the TCPA as well as these three exemptions to the TCPA.

Learn more about autodialer TCPA compliance.

Read the text of the TCPA here.


Related Definitions:

  1. Automatic Telephone Dialing System (ATDS) An automatic telephone dialing system (or “ATDS”) is a special type of dialing system that has been highly regulated by the TCPA. To qualify as an “automatic telephone dialing system,” a device must have the capacity either to store a telephone number using a random or sequential generator or to produce a telephone number using […]…
  2. Reassigned Number Database The U.S. Federal Communication Commission (FCC) launched the reassigned numbers database (RND) in November 2021.  The purpose of the database is to reduce the number of spam calls that a consumer receives that were intended for a prior holder of a phone number. Introduction to the reassigned number database Assume you just got a new […]…

Primary Sidebar

Call Center Feature Guide

  • Call Transcription
  • Call Forwarding
  • Click-to-Call (Customer Initiated)
  • Click-to-Call (Agent)
  • Skills-Based Routing
  • Agent Whisper
  • Call Monitoring and Barging
  • Agent Screen Recording
  • Call Recording
  • Cold Transfer
  • Warm Transfer
  • About Us
  • Contact Us
  • Privacy Policy

Copyright © 2023 · Call Center Advisor