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avatar autodialer
Home » Avatar Autodialer

Avatar Autodialer

posted on April 16, 2022

An avatar autodialer is a special type of autodialer that uses special soundboard technology where voice snippets are manipulated by a human operator to create realistic sounding dialog.

Avatar autodialers are often used when the human operator has an accent or is not fluent in the language of the person called.

A U.S. court described this technology as enabling “telemarketing agents to communicate with consumers over the phone by playing prerecorded audio clips instead of using the agent’s live voice. The agent can choose a prerecorded clip to ask questions or respond to a consumer while retaining the ability to break into the call and speak to the consumer directly. Soundboard also enables agents to make and participate in multiple calls simultaneously.”


Related Definitions:

  1. Reassigned Number Database The U.S. Federal Communication Commission (FCC) launched the reassigned numbers database (RND) in November 2021.  The purpose of the database is to reduce the number of spam calls that a consumer receives that were intended for a prior holder of a phone number. Introduction to the reassigned number database Assume you just got a new […]…
  2. Telemarketing Sales Rule Safe Harbor In the U.S., the Telemarketing Sales Rule (TSR) Safe Harbor establishes a 3% Call Abandonment Rate as a safe harbor for telemarketers. Under the TSR, it is illegal for telemarketers to “abandon” any outbound call initiated using an autodialer. Per the rule, an “abandoned call” is one that does not connect the consumer to a sales representative […]…

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