• Skip to main content
  • Skip to primary sidebar
Call Center Advisor

Call Center Advisor

The information you need to build and run a modern call center

  • Call Center Software
    • ACD
    • IVR
      • The History of the Interactive Voice Response Unit (IVR)
      • Speech Enabled IVRs
    • Inbound
    • Outbound
    • AI & Automation
      • Speech Analytics in the Call Center
    • Analytics & Reporting
      • Call Center Metrics
      • Wallboard Call Center Software
  • Answering Services
  • News
  • Call Center Glossary
call termination
Home » Call Termination

Call Termination

posted on April 28, 2022

Call termination is a telecommunications term and generally refers to an outbound call or to the party receiving a call (the “call terminator”).

Call termination is the opposite side of call origination, and includes the activities related to the call set-up, switching and connection. It is important for a call center to understand the meaning of the term call origination as telecom carrier rate sheets often are priced based on call origination and termination. The use of these terms can get confusing in rate sheets, so let’s dig in a bit.

The “terminating party” of a call is the party dialed— the party that received the call.

Telecom rate sheets generally refer to outbound calls as “termination” services. So, when a call center is shopping for telco pricing for making outbound calls (calls going out of the call center), look for the pricing that refers to “make calls” or “place calls” or “termination services”.

For example, here’s what Twilio charges for call termination services (note – don’t rely on these prices! they may have changed from the time of this post).

ROUTEPRICE
UNITED STATES – 48 STATES (ZONE 1)$ 0.0050/ min
UNITED STATES – ALASKA (ZONE 3)$ 0.0300/ min
UNITED STATES – HAWAII (ZONE 2)$ 0.0090/ min
UNITED STATES – HIGH COST (ZONE 4)$ 0.0400/ min
UNITED STATES – TOLL FREE$ 0.0010/ min
Example call Termination pricing

Call centers often have multiple carriers for redundancy and for different pricing for different call routes, allowing the use of least cost routing to get the best price per outbound call.

Related Definitions:

  1. Abandonment Rate The term “abandonment rate” relates to how many outbound autodialed or predictive dial calls are abandoned in relation to the number of calls that are answered by customers. The abandonment rate is the rate at which calls are abandoned in relation to the number of calls that are answered by customers. For example, if a […]…
  2. Call Origination Call origination is a telecommunications term and generally refers to an inbound call or to the party making a call (the “call originator”). Call origination is the opposite side of call termination, and includes the activities related to the call set-up, switching and connection. It is important for a call center to understand the meaning […]…

Filed Under: Terms

Primary Sidebar

Learn about:

  • About Us
  • Answering Services
  • Automatic Call Distributor (ACD)
  • Call Center Glossary
  • Call Center Software
  • Outbound Calling
  • Predictive Dialer Guide
  • Privacy Policy

Recent Call Center News

  • Open Source Predictive Dialers
  • Disposition Code
  • Ultimate Guide to Phone Number Reputation Management in 2022
  • Adherence
  • Occupancy
  • About Us
  • Contact Us
  • Privacy Policy

Copyright © 2023 · Call Center Advisor