eGain is an award-winning, customer-focused contact center solutions provider that helps contact professionals and call centers deliver exceptional customer service that results in a competitive edge.
The company offers the industry’s all-inclusive suite of contact center solutions, including customer self-service applications, interactive voice response systems, unified communications (UC) and multichannel messaging solutions, call center CRMs, and behavioral analytics for contact centers. eGain’s customer organizations include leading names in banking, insurance, finance/investment management, telecommunications, travel/tourism/hospitality, utilities and public sector organizations servicing customers worldwide.
eGain Communications, Inc. is headquartered in Milpitas, California and was founded in 1993.
eGain is a cloud-first, customer experience (CX) company. With eGain, you get a single solution to manage first contact resolution (FCR) with many advanced capabilities and the flexibility to serve the individual needs of your unique business. eGain enables you to capture, enrich and act on customer data in real-time in order to deliver superior service experiences, increase operational efficiency and reduce operating costs.