Think of a gold collar worker as someone that has a job that requires specific qualifications, such as education and skills.
A “gold collar worker” is not a person who works with jewelry made out of gold – although I'm sure there are a few of those out there – rather, it's a term used to describe someone who has a job that requires specific training.
In the past, blue-collar workers were perceived as those who perform manual labor while white-collar workers were viewed as doing non-manual labor. The new gold collar worker bridges the gap between these two classifications.
Gold collar workers are not only knowledgeable in a specific trade, but they also possess information technology skills. They are well versed in computer hardware and software, thus enabling them to successfully integrate this knowledge into their trade or profession.
Contact center professionals are often gold collar workers. While call center agents are not necessarily gold collar, their supervisors, managers and the IT teams that keep contact centers operating are gold collar workers.