Call Center Advisor
Navigate the Noise. Choose with Confidence.
In the United States, the Telephone Consumer Protection Act (TCPA) sets out rules governing how automated dialing systems (such as predictive dialers) can be used. In general, the TCPA prohibits …
Continue Reading about Predictive Dialers and TCPA Compliance →
What do call centers, marketers, doctors, lawyers, and school districts have in common? They all have situations where they need to make outbound calls to contact lots of people. If a business needs …
Continue Reading about Predictive Dialers – Everything You Need to Know →
In the late 19th century, the telecommunication industry experienced a significant shift with the invention of the automatic telephone switching system by Almon Strowger, an undertaker from Kansas …
Continue Reading about The History of the Predictive Dialer →
Contact center operations involve dozens (or even thousands) of agents interacting with customers. How do you ensure that your call center agents are handling these interactions properly? One common …
Continue Reading about Automated Quality Assurance (“AQA”) →
Contact center operations involve dozens (or even thousands) of agents interacting with customers. How do you ensure that your call center agents are handling these interactions properly? One common …
A Call Detail Record (CDR) is a data record produced by a telephone exchange or other telecommunications equipment that documents the details of a telephone call or other telecommunications …
