Call Center Advisor
The information you need to build and run a modern call center
Contact center operations involve dozens (or even thousands) of agents interacting with customers. How do you ensure that your call center agents are handling these interactions properly? One common …
Continue Reading about Automated Quality Assurance (“AQA”) →
Contact center operations involve dozens (or even thousands) of agents interacting with customers. How do you ensure that your call center agents are handling these interactions properly? One common …
A Call Detail Record (CDR) is a data record produced by a telephone exchange or other telecommunications equipment that documents the details of a telephone call or other telecommunications …
Many call centers handle inbound calls. While not as common for inbound customer service applications, call tracking is a feature that can be quite valuable for inbound sales calls. Depending on how …
Outbound dialing is hard! Consumers don't answer the phone with all the phone spam they receive, and contact rates are at historical lows. As a result, call center software platforms have had to …
Some telephone answering services offer free trials. We did the research to find out more details. Contact us for the full results, but read the summary of the results here. The free trial …
Continue Reading about Answering Services that Offer Free Trials →
