Text-to-speech processing is a form of speech processing that is used to convert words into spoken language. TTS is used in a wide variety of applications including assistive processing for the …
5 Things You Need to Know about Ringless Voicemail
How many times a week do you receive a voicemail message that arrived without your phone ringing? These silent arrivals are called “ringless voicemails” or ringless voicemail drops. They are annoying …
Continue Reading about 5 Things You Need to Know about Ringless Voicemail →
Call Center Wallboards
Call centers frequently use "wallboards" -- large displays that are highly visible and that display call center performance data for agents and supervisors to easily see. In this feature review, we …
Call Center Recording
Call recordings are an important tool for call centers to manage and train agents, perform speech analytics, ensure quality assurance and compliance. This article tells you everything you need to …
Call Queue and Call Queueing
This page gives lays out everything you need to know about call queues and how calls are queued in modern call center ACDs. In brief, ACDs use call queues to "queue" or line up inbound phone calls to …
Free Autodialer Software
This may be a surprise, but there are some good free autodialer software options out there if you are technically competent. These free autodialers are open source autodialers. While the autodialer …