A predictive dialer is a system that allows outbound calls to be made automatically. The number of outbound calls made is based on a predictive algorithm that throttles (or "paces") the calls so that …
Predictive Dialer Glossary
Predictive dialers (sometimes also referred to as autodialers) have a number of unique terms that you need to know to truly understand how predictive dialers work. This glossary of terms gives you …
Outbound Call Center Dialer Options
Here's what you need to know about outbound dialer options for your call center. There are four or five different types of dialers. We will discuss the most common types and explain when you may …
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COVID Call Centers Closing
Call centers that did COVID-19 "contact tracing" have grown like crazy the past two years. The federal government, States and local communities created new call centers to handle this work. Numerous …
Where are Telephone Answering Services Located?
Ever wonder where the best telephone answering service near you is located? We've taken the time to identify almost 400 telephone answering service providers (mainly located in the US and Canada) to …
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Offshore Call Center Forced Back On Shore
The State of West Virginia relies on Suddenlink to provide cable television services to West Virginia residents. Over 133,000 residents rely on Suddenlink for services. Apparently, Suddenlink was …
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