Call Center Advisor
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When you think about phone answering services, you probably think of traditional services, like medical phone answering or services that provide a virtual receptionist to small businesses to answer …
Continue Reading about Unique Phone Answering Service Applications – Elevator Monitoring →
A taxi call answering service is a type of call answering service that specializes in dispatching and scheduling taxi and limo rides. If you have ever called for a taxicab after a late night out, or …
In July 2021, a Federal Court in Portland Oregon approved a class action settlement in a case against Ruby Receptionists (a large telephone answering service provider). The suit alleged that Ruby did …
Continue Reading about Ruby Receptionists Billing Dispute Settlement →
Call centers handle large numbers of interactions, including inbound and outbound calls, chats, emails, etc. Reporting metrics are critically important to properly manage a call center. Below are …
Ever wonder -- How did call centers get their start? What is the history of call center technology? This article digs into the origin story of call center ACDs. Electronic Switching …
The “Telephone Enquiry Service” -- Birth of the IVR In the 1960’s, IBM sold the IBM 7770 Audio Response Unit for use by phone companies and call centers. The cutting edge system provided …
Continue Reading about The History of the Interactive Voice Response Unit (IVR) →
