Call Center Advisor
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We’ve come a long way with IVR technology as well as speech recognition and natural language processing. Today’s call centers should all be taking advantage of speech enabled IVRs with natural …
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There are many different answering services that do essentially the same thing -- answer your phones. It can be difficult to sort through the different answering service prices. This guide helps you …
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Medical professionals are frequent users of virtual receptionist services. This article discusses the benefits of medical answering services and how these virtual receptionist services for medical …
A telephone answering service (also known as “TAS” or a “virtual receptionist”) is a service that answers phone calls, chats and emails on behalf of other companies. Small business, law firms, …
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Telephone answering services have been around since the invention and widespread use of the telephone. This article answers questions like: how big is the telephone answering services industry? What …
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Different retailers and businesses have different views on how to train their call center staff to handle customer service calls. Some businesses want to standardize call handling and require agents …
Continue Reading about Customer Service Call Center Scripts – When Should You Use A Script? →
