If you are comparing different call center software providers, one essential feature they need is an ACD with call routing. Call routing is the heart of a call distributor. Call routing refers to …
What is an Auto Dialer?
Autodialers are commonly used by call centers in their outbound calling campaigns. Auto dialers are pieces of call center software that allow automated dialing of numbers from a list of phone …
Predictive Dialer vs Auto Dialer
People mistakenly call many dialers "predictive dialers" when they are actually referring to "auto dialers" and vice versa. This article explains the difference between predictive dialers and auto …
Answering Service for Lawyers
Answering services for lawyers allow attorneys and law firms to focus on what they are good at -- representing their clients. Virtual receptionists and answering services can handle the task of …
Virtual Receptionist for Small Business
Its hard enough to run a small business. You have payroll issues, rent, collecting from clients. There are a million details to worry about. Why worry about answering your phones after hours (or …
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Cheap Predictive Dialer Software
There are a surprising number of cheap or inexpensive predictive dialer options available. In some situations, these cheap predictive dialers can work just fine, but make sure to carefully compare …