Many call centers handle inbound calls. While not as common for inbound customer service applications, call tracking is a feature that can be quite valuable for inbound sales calls. Depending on how …
Local Presence Dialing
Outbound dialing is hard! Consumers don't answer the phone with all the phone spam they receive, and contact rates are at historical lows. As a result, call center software platforms have had to …
Answering Services that Offer Free Trials
Some telephone answering services offer free trials. We did the research to find out more details. Contact us for the full results, but read the summary of the results here. The free trial …
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Speech Analytics in the Call Center
Will speech analytics revolutionize the call center? Or is it overhyped? We dig into the details and cut through the hype for you. Speech analytics has the potential to transform …
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Voice Broadcast Dialers
Voice broadcasting is another type of outbound calling that is performed by some call centers or voice service providers. In summary, voice broadcasting is operating a dialer to transmit a large …
Call Transcription
Call transcription is becoming more widely used in modern call centers. Learn what call transcription is and how to choose providers that offer this feature. As an integral part of modern call …